Help Desk

Experis a brand company of the Manpower Group and is a global leader in IT professional resourcing.
For our client, one of the leading paper-based packaging companies in the world, we are looking for a Help Desk profile to be included in the IT Area of their constantly expanding structure and who will be based in Verzuolo (CN).

The position includes the following activities:

• Provide assistance to users (helpdesk);
• Carry out daily checks (backup, etc);
• Analyse and solve systems engineering problems;
• Collaborate to analyse and solve Networking problems;
• Add, modify or delete users, applications, etc;
• Configure and install new devices (PCs, laptops, printers, servers, smartphones, etc);
• Collaborate with the Group teams (both in Italy and abroad) and / or external suppliers (both Italian and foreign) for the execution of the activities assigned to them.

The ideal candidate will have the following characteristics:

• In possession of a diploma or degree in technology / information technology;
• Good knowledge of English (spoken and written);
• Experience of at least 3 years in a similar role;
• Good attitude to teamworking;
• Good troubleshooting skills;
• Good communication skills (user assistance).

Technical knowledge required:

• Operating systems
  • Good knowledge of Windows client systems (7 and 10);
  • Good knowledge of Windows server systems (2012, 2016 and 2019).
• User applications:
  • Good knowledge of the Office environment (2010, 2013, 2016, 365).
• Good knowledge of AD;
• General knowledge of Networking and Internetworking (LAN, VLAN, Routing, L2/L3, etc)
• The following knowledge is a preferential requirement:
  • Notions of CLI (Windows OS);
  • Understanding VMware.