Customer Service Specialist

Offerta pubblicata in data:
Luogo di Lavoro:
Milano
Offerta:
A new opportunity has arisen within a multination Diagnostic Company.
We are looking for a:

CUSTOMER SERVICE SPECIALIST - TEMPORARY CONTRACT

Main Responsibilities:

· (30%) Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting.
· (30%) Proactively manage customer calls and enquiries.
· (20%) Ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.
· (10%) Work collaboratively with Sales, Finance and other relevant internal stakeholders
· (10%) Be compliant, follow all procedures and policies, complete training on time.

Skills, Knowledge and Abilities (SKA):
· Good MS Office skills and knowledge of operating SAP. Accurate and fast data entry skills.
· Knowledge of Salesforce.
· Excellent telephone manner.
· Excellent organization skills and ownership culture.
· Knowledge of general administration processes.
· Strong communication skills, both written and verbal.

Experience:
·Strong customer services experience within the clinical diagnostic market able to work to tight deadlines
· Experience in a customer facing role, including immunohematology order processing.
· Experience in scheduling activities related to Immunohematology orders.
· Knowledge of Immunohematology instruments and products is a plus
· Written and spoken fluency in English is a must.

Location: Milan


Wyser è la società internazionale di Gi Group che si occupa di ricerca e selezione di middle e senior management specializzato.Facciamo parte di Gi Group, una delle principali realtà a livello internazionale nei servizi dedicati allo sviluppo del mercato del lavoro.


I candidati ambosessi (D.lgs n. 198/2006) sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo: https://it.wyser-search.com/privacy-candidati/


Wyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903)
Offerta di lavoro pubblicata da: Wyser