Waiter

Job Overview

Waiter is a role within the front-of-house staff and plays a crucial role in delivering high-quality service to guests.

Responsibilities:

Coordination & team collaboration

• Oversee the service team and ensure smooth coordination during service hours.
• Assign tasks to other waitstaff and culinary support staff, ensuring that each team member knows their responsibilities.
• Train new waiters staff members on service procedures, menu knowledge, and customer interaction.
• Collaborate with culinary staff and other front-of-house personnel to ensure seamless communication and cooperation.

Table Service:

• Responsible for providing excellent and attentive table service to guests.
• Take orders from guests, present menus, and provide recommendations when requested.
• Possess a deep understanding of the menu, including ingredients, preparation methods, and presentation.
• Serve food and beverages promptly and with attention to detail.

Customer Relations:

• Interact with guests in a professional and kindlymanner, addressing any concerns or special requests.
• Ensure that guests have a positive dining experience and address any issues that may arise during their visit.
• Be aware of specials, promotions, and any additional offeringsand promote additional sales through suggestive up-selling techniques.

Ordering and Inventory:

• Assist in managing inventory levels for beverages, glassware, and other service-related items.
• Place orders for supplies as needed, ensuring that there are no shortages during service.

Hygiene and Cleanliness:

• Maintain a clean and organized work area, including dining tables, service stations, and equipment.
• Adhere to hygiene and sanitation standards to ensure a safe and healthy environment.

Qualifications

Experience & Certifications:

• Previous experience as a waiter in a luxury hotel or fine-dining restaurant is preferred.
• Knowledge of culinary techniques, food preparation, and food and beverage management.

Skills:

• Strong interpersonal and communication skills.
• Attention to detail and a commitment to delivering exceptional service.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in multiple languages is a plus.

Flexibility:

• Availability to work on shifts and on weekends.