It Application Support Analyst

Offerta pubblicata in data:
Luogo di Lavoro:
Milano
Offerta:
FILIALE: MILANO OFFICE

For our Client, multinational company, we are looking for:
1 IT Application Support Analyst


ROLE SCOPE
To be responsible of delivering best in class IT first level application support to the Group company businesses.

The IT Application Support Analyst is hired in the Global IT Support team operating in a multi countries and multi businesses environment, but focusing on the HQ country and reporting to the IT Service Desk Coordinator.


KEY RESPONSABILITY

The candidate must be able to assure proper application support to all managed users of assigned countries.

More into details she/he has to:

Monitor his assigned tickets and assure full alignment with defined resolutions SLAs

Assure proper quality on resolved Tickets with proper user satisfaction level

Guarantee proper communication flow within and outside IT

Provide functional support to users in case they dont know how to use the applications.


IT POLICIES

Ensure the development, implementation, and updating of all IT policies and procedures based on the Group policies.

Assure proper attention and monitoring of the security of company data and systems, assuring the integrity and reliability of information and communications systems.


EDUCATION & EXPERIENCE

Bachelors degree or equivalent

At least 3 years experience acquired in the role, preferably at multinational companies


ROLE COMPETENCIES & SKILLS

Ability to learn how an application works, the process implemented and the main security features

Good soft and interpersonal skills, including teamwork, facilitation and negotiation

Leadership skills in order to manage IT suppliers

Good analytical and technical skills

Good verbal and written communication skills (Italian and English at least basic)

Ability to apply multiple solutions to the business problems



Gi Group S.p.A. è autorizzata ad operare dal Ministero del Lavoro (Aut. Min. 26/11/2004 PROT. 1101 - SG).
Lofferta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento. I candidati sono invitati a leggere linformativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo www.gigroup.it/privacy-candidati


\ufeff

Inquadramento: FULL_TIME
Settore: Risorse Umane
Offerta di lavoro pubblicata da: Gi Group SpA