For our Client, multinational company, we are looking for:
1 IT Application Support Analyst
To be responsible of delivering best in class IT first level application support to the Group company businesses.
The IT Application Support Analyst is hired in the Global IT Support team operating in a multi countries and multi businesses environment, but focusing on the HQ country and reporting to the IT Service Desk Coordinator.
The candidate must be able to assure proper application support to all managed users of assigned countries.
More into details she/he has to:
Monitor his assigned tickets and assure full alignment with defined resolutions SLAs
Assure proper quality on resolved Tickets with proper user satisfaction level
Guarantee proper communication flow within and outside IT
Provide functional support to users in case they dont know how to use the applications.
Ensure the development, implementation, and updating of all IT policies and procedures based on the Group policies.
Assure proper attention and monitoring of the security of company data and systems, assuring the integrity and reliability of information and communications systems.
EDUCATION & EXPERIENCE
Bachelors degree or equivalent
At least 3 years experience acquired in the role, preferably at multinational companies
ROLE COMPETENCIES & SKILLS
Ability to learn how an application works, the process implemented and the main security features
Good soft and interpersonal skills, including teamwork, facilitation and negotiation
Leadership skills in order to manage IT suppliers
Good analytical and technical skills
Good verbal and written communication skills (Italian and English at least basic)
Ability to apply multiple solutions to the business problems
Gi Group S.p.A. è autorizzata ad operare dal Ministero del Lavoro (Aut. Min. 26/11/2004 PROT. 1101 - SG).
Lofferta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento. I candidati sono invitati a leggere linformativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo www.gigroup.it/privacy-candidati