Export Customer Specialist - Stage (F)

Offerta pubblicata in data:
Luogo di Lavoro:

Gi Group S.p.A., agenzia per il lavoro (Aut.Min.26/11/04 Prot. N\u00b0 1101-SG  Iscr. Albo Informatico Agenzie per il Lavoro, Sez.I)

for the ORDER TO CASH of Haier Europe HQ based in Brugherio (MB), is looking for a:


An exciting opportunity has arisen to contribute to the Order To Cash team at Haier Europe. The Company is part of Haier Smart Home, the number one group globally in home appliances and among the Fortune Global 500 Companies. Haier Europe is on a journey to achieve ambitious business growth and leadership objectives in the region  where it can count on successful brands such as Candy, Hoover, Haier, Rosières, GE Appliances and Fisher&Paykel - and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We look for someone who lives the core values of the Haiers attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking.

Main activities

Working within a team of Order to Cash Specialists, the successful candidate with work with sales and logistics colleagues and the companys customers to ensure the smooth and effective processing of orders from receipt through delivery to cash collection. The successful candidates will be responsible for executing key activities of the Order to Cash Cycle, including update of prices, promotions and customer data, processing delivery and collection orders, checking product availability and order details, booking deliveries and resolving any customer queries to ensure on time payments from customers and skilled on Letter of Credit and Cash Against Documents Management.

Day to day responsibilities

§ Order to Cash activities

§ Daily processing of all orders received

§ Checking of order details, delivery location, prices, quantities

§ Checking product availability

§ Booking of deliveries with customers

§ Invoicing

§ Delivery/customer dispute resolution

Manage customer and price files

§ Keep price files updated with information received from sales teams

§ Ensure all customer data is correct

Process all customer claims

§ Return Order with Credit/Debit Note

Liaise with customers

§ Ongoing management and update of order, delivery and invoicing processes

§ Problem solving and dispute resolution of Order to Cash issues

Liaise with internal colleagues

§ Working with sales and finance teams to ensure smooth operation of Order to Cash process

§ Working with supply chain and logistics to ensure customer demand can be fulfilled on time and in full

§ Provide feedback and analysis of issues and opportunities to support management control

§ Working with Third Parties (Forwarder, Bank, Inspection Company, Chamber of Commerce, Consulate) for the issuing of all the shipping documents additional to invoice, for negotiation of the Letter of Credit and/or CAD).

Who we are looking for

· Diploma or Bachelors Degree (preferable in a finance related discipline)

· Ability to use Microsoft Office packages

· Customer focused

· Proactive problem solver

We offer a six month internship.

Place of work: Brugherio (MB)

Are you ready to join?

Gi Group SpA è autorizzata ad operare dal Ministero del Lavoro (Aut. Min. 26/11/2004 PROT. 1101 - SG).
I candidati ambosessi (D.lgs n. 198/2006) sono invitati a leggere linformativa privacy ai sensi degli artt. 13 e 14 del
Reg. EU 679/2016 al seguente indirizzo www.gigroup.it/privacy-candidati

Inquadramento: FULL_TIME
Offerta di lavoro pubblicata da: Gi Group SpA